Case Studies

Achieving Seamless Progress through Integrated Change Excellence (ASPIRE)

A Change Management Project implemented by Kognitivus for one of the oldest and leading Navigation and Map Technology company headquartered in Netherlands

  • A Map Making and Navigation Technology organization headquartered in the Netherlands was transitioning from a legacy map-making technology to a new technology which was designed to deliver more real-time, integrated, and customer-centric maps to its clients
  • The legacy technology was planned to be used alongside the new one initially, with the intention of phasing it out once the required level of adoption for the new technology was achieved.
  • The adoption target for the new technology was to scale from 9 initial users to 400 employees, with a goal of reaching 1,200 users.
  • The new technology fundamentally transformed the map-making process. While the legacy technology allowed employees to take ownership of specific parts of maps and perform multi-feature edits, the new system adopted a more deconstructed approach. Employees no longer owned specific map sections, nor could they add an entire map feature in a single step.
  • While there was enthusiasm for the new technology, its lack of stability posed a significant challenge, hindering smooth adoption across the organization

Kognitivus was tasked with creating a holistic program to address Change Management and embed transformation within the organization. The program focused on reshaping three key aspects of employee behaviour: system adoption, motivation to embrace change, and sustained productivity during the transition.

  • Kognitivus began by analyzing the change situation within the organization, considering the current state where leadership lacked clarity on how the situation would unfold. This uncertainty stemmed from in-progress infrastructure, tools, processes, and an unclear understanding of how human behavior would evolve.
  • Kognitivus recommended an adaptive approach to change, focusing on building group cohesiveness while simultaneously working on improving performance.
  • Given that it was an adaptive change management situation, we needed to carefully consider three key factors while designing the program to ensure a smooth change management journey.

    1. Human Resistance to Change
    2. Impact on motivation due to changed way of working
    3. Impact of Leadership Response
  • Kognitivus implemented a 3-pronged, integrated approach for the opportunity which were established in the context, to be deployed using ADKAR model.
Part 1: Enablement for Adoption
  • Enabling teams with the Tools knowledge was done Internally by client’s team
  • Enabling team with mindset, skill set, and tool set required for seamless transition to new technology using group coaching sessions on 4 broad topics
Part 2: Engagement for Continued Motivation
  • Advisory to the client’s leadership team to design methods, processes and events which will help to hack into continued motivation of people
  • Creating effective communication platforms and channels to enable listening on ground and communicating back through the management workshops
Part 3: Environment – Empowering leadership to empower change
  • Leadership group coaching and workshops to empower the change effectively by helping develop effective leadership language and use aligned leadership styles for change
  • Create effective governance mechanism to track change and its effectiveness
  • Employees successfully adopting new processes, systems, and behaviors.
  • Employee actively participating in the change process and expressing enthusiasm for the new initiatives
  • Improvement in knowledge and skills relevant to the new processes or systems, equipping employees to perform more effectively
  • Resistance to change was minimal, indicating difficulties, reflecting effective engagement and support strategies in place
Explide
Drag